Refund and Returns Policy

Effective Date: June 28, 2026

Welcome to Nestora Organics. Customer satisfaction is our priority, and we strive to provide premium-quality organic products. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

By placing an order on https://nestoraorganics.com, you agree to the terms outlined in this policy.

Return Eligibility

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product was incomplete or missing items.
  • The product was delivered in an unusable condition due to shipping damage.

To be eligible for a return:

  • You must contact us within 7 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • You must provide your order number along with clear photographs or videos showing the issue.

Non-Returnable Items

For hygiene, health, and food safety reasons, the following products cannot be returned unless they are damaged, defective, or incorrectly delivered:

  • Organic Honey
  • Pure Desi Ghee
  • Pickles
  • Spices and Seasonings
  • Herbal Supplements
  • Personal Care Products that have been opened or used
  • Gift Cards
  • Clearance or Sale Items (unless defective)

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item:

  • Notify us within 48 hours of delivery.
  • Email clear photos or videos of the product and packaging.
  • Include your order number and a brief description of the issue.

After verification, we will arrange a replacement or issue a refund, depending on product availability and your preference.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 7–10 business days.

Refunds will be issued using the original payment method whenever possible.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for products that are:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

Exchanges are subject to product availability. If the original product is unavailable, you may choose an alternative product of equal value or request a refund.

Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be handled under this Returns & Refund Policy.

To request a cancellation, contact us as soon as possible after placing your order.

Return Shipping

If the return is due to our mistake (incorrect, damaged, or defective product), Nestora Organics will bear the return shipping costs.

If the return is for any other approved reason, the customer may be responsible for the return shipping charges.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.

Inspection Process

All returned products are inspected upon arrival.

Returns may be declined if:

  • The product has been opened or used.
  • The item is damaged due to customer misuse.
  • The product is returned without its original packaging.
  • The return request falls outside the eligible return period.

Late or Missing Refunds

If you have not received your refund after the approved processing period:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact our customer support team.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.
  • Inspecting their order upon delivery.
  • Reporting any issues within the specified timeframes.
  • Returning eligible items in their original condition.

Limitation of Liability

Nestora Organics is not responsible for delays, damages, or losses caused by:

  • Incorrect shipping information provided by the customer.
  • Customer misuse or improper storage of products.
  • Natural changes in organic products resulting from improper handling after delivery.
  • Events beyond our reasonable control, including courier delays, weather conditions, or other force majeure events.

Changes to This Policy

Nestora Organics reserves the right to update or modify this Returns & Refund Policy at any time. Changes will become effective immediately upon publication on our website.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Nestora Organics

Website: https://nestoraorganics.com

Email: nestoraorganics@gmail.com

WhatsApp: +923041870760

Our customer support team will respond as quickly as possible to assist you.